Return Policy
Return Policy
Ellavate will accept the return or cancellation of an order under the following conditions:
- Items that are purchased and canceled before shipping are subject to a 5% processing fee.
- Items that are shipped may be returned within 15 days if the product is unused and in its original packaging, (including hang tags, user instructions, manuals, warranty cards and wrappings). Any items that are returned with signs of use and do not meet our Return Policy may not be accepted for a return. Those returns are subject to a 5% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable.
- Ellavate will not accept the returns of products after 30 days.
- In the event of a product return, Ellavate will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
- Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Ellavate Customer Success (support@ellavatewagon.com). If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a product back without consent will be responsible for shipping costs back to them; or will sacrifice the item. Once a return is approved by Ellavate Customer Success, you may receive an exchange, company credit or a refund.
- All purchases made through authorized Ellavate’s retailers are subject to the dealer’s return and refund policies; Ellavate does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original reseller.
- Express shipping is not refundable.
- Items that are received as a gift and returned will be credited to the original purchaser’s credit card.
Please email (support@ellavatewagon.com), to begin the return process.