Has the wagon's electric system been tested for safety and durability in sand/dirt/dust applications?
All of the wagon's electric components must comply with UL standards (for electric mobility products). UL certification sets requirements for the entire device's design, construction, and testing. This certification tests the device for safety against electrical and fire hazards, as well as for the durability and stability of the device against all elements. Second, we did additional testing over a 12-month period to further confirm durability with sand and dirt applications.
How long do Ellavate Wagon's batteries last? How do they charge?
With a full charge, the battery can run up to 8 miles continuously. The battery's expected useful life is 5 years. The wagon's batteries can be charged through an in-wagon charger for a direct outlet connection.
Is the Ellavate Wagon suitable for travel?
Yes! The batteries used in Ellavate Wagons are certified for travel and fully comply with safety standards (lithium-ion 36v). However, it's important to note that for air travel, these batteries must be removed and carried with you if you gate-check the wagon. Regulations prohibit batteries of this type from being stored in the aircraft's under compartment. Please take a moment to watch our tutorial video demonstrating how simple it is to remove Ellavate's batteries.
Is the wagon safe to get wet and use in the rain?
Yes! The stroller wagon is designed to be hosed off with a low pressure hose. Do not submerge the stroller wagon or use power washers to clean. Additionally, the fabric can be removed and machine washed.
What products does our car seat adapter support?
Nuna PIPA, Maxi-Cosi Mico, Cybex, Britax Willow and Cypress.
Are Ellavate's attachments machine washable?
Yes! You can spot clean or hand wash in cold water with mild detergent. DO NOT bleach.
What is Ellavate's maximum incline or hill grade?
Operation is limited to a maximum 15% hill grade for safety reasons. This limitation is driven less by available motor power and more by overall stability, as the majority of the wagon's weight is concentrated toward the rear due to the drive unit. On steeper inclines, this rearward weight distribution can increase the risk of tipping and reduce overall stability.
What is the return policy?
We offer returns on products up to 30 days after delivery. You can read the full details of our return policy here.
How can I contact you?
Have more questions? We can help! Email us at support@ellavatewagon.com and we will get back to you in 24-48 hours.