Ellavate Stroller Wagon Warranty Information

Every Ellavate Stroller Wagon comes with a Two-Year Limited Warranty against manufacturing defects. The stroller wagon MUST be registered either online or with the mail-in product registration to be eligible for the warranty. This warranty only applies to the original registered owner of the Ellavate Stroller Wagon and is not transferable. Original purchase receipt or invoice is required for all warranty claims.

The limited warranty does not apply to normal wear and tear, malfunctions or failures due to abuse, neglect, improper use or repair, improper maintenance, alteration, modification, or other improper use.

The limited warranty does not apply to damage sustained in a crash.

The limited warranty does not cover routine maintenance such as component adjustments due to shipping, use of the product, nor does the warranty cover replacement of parts that have not been properly maintained.

The one-year warranty on Ellavate’s lithium-ion batteries does not include damage from a power surge, use of improper charger, improper maintenance or other such misuse, normal wear, or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, Ellavate will assist in replacing the stroller wagon or specific part in question. This includes any parts damaged in shipping. We will not replace any part deemed to be damaged by the user in a crash.

Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept any freight damage claims later than 7 days from delivery. If possible, make notes of any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage and date the images when possible.

In the case of repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Ellavate will also cover the associated repair labor fees that are directly associated with the specific warranty situation. The owner may also return the product to Ellavate to make the needed repairs but will be responsible for the shipping costs.

All warranty claims must be made through Ellavate, and can be submitted to support@ellavatewagon.com. Original proof of purchase is required with any warranty request. Before making a claim, please contact our service department at support@ellavatewagon.com for repair and/or warranty information. The warranty period extends two years from the date of purchase. Extended warranty packages are available for purchase at ellavatewagon.com.