Cancellation policy

You may cancel your Preorder by sending an email to info@ellavatewagon.com from the address you used to make the Preorder or an updated address you have added to your Ellavate account by contacting info@ellavatewagon.com. 

You will receive a full refund of your Deposit if cancellation is requested within 1 month of the date of your Preorder. 

For any cancellations requested more than 1 month after the date of your Preorder, but more than two weeks prior to the forecasted delivery date, you will receive a partial refund totaling 80% of your Deposit. 

For any cancellations requested within two weeks of the forecasted delivery date communicated to you by Ellavate, you will receive a partial refund totaling 10% of your Deposit. 

In all cases where only a partial refund of the Deposit Amount is warranted, the non-refunded portion of your Deposit will be used to defray tooling and production costs incurred in response to your Preorder. 

Any Ellavate promotional items, if any received at the time of Preorder, are yours to keep even after cancellation. 

Ellavate may cancel your Preorder at any time and will issue a full refund of your Deposit to the address on file.